Explain about ServiceNow integration hub and Exalate?

sindhuja cynixit
6 min readJan 11, 2021


For a few years now, “CICD” has become familiar, but what does it mean? Is it all continual integration and continuous deployment? CICD is how fast code for business users transfer between environments. One plugin that is rising widely in ServiceNow is Integration Hub. This plugin provides both pre-build integrations to create custom integrations quickly. Then it makes it easier through the use of standard protocols and packages integration actions. This is into user-friendly, reusable actions for Flow Designer use.

To coordinate their work, modern software teams use several software platforms. There are several choices for teams looking to merge them. This includes both Integration Hub and Exalate. They all have their pros and cons and if you want to select the best technology. It’s crucial to be aware of these. You would be able to optimize the benefit you get from synchronizing your data. This is by choosing a device that suits your needs.

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Integration hub

Comprehension of Flow Designer, businesses use Flow Designer with Integration Hub as mandatory. This is to ensure a smooth integration process with Integration Hub.

What is the Flow Designer for ServiceNow?

In a user-friendly design environment, Flow Designer is a ServiceNow plugin. This enables process automation capabilities. Not only is this plugin exclusive to developers, but it also enables “process owners. This helps to automate permissions, tasks, updates, and record operations. Further, this functions as a helping hand to share the workloads of developers.

Why Use the ServiceNow Integration Hub Flow Designer?

A single environment that combines it with various competencies in platform automation. This is so that from a single user interface, process owners and developers can create. Then they can visualize business processes and integrations.

  • It provides process owners with the ability to develop, operate, and fine-tune flows.
  • The user-friendly vocabulary used to explain flows allows greater comprehension by non-technical users.
  • Technical users will be able to build actions. You can also publish actions that enable flow automation.
  • Reusable flow interventions cut production costs and save time as well.
  • Stable update and reduces the cost of replacing complex custom scripts. You can replace these scripts with the Service Now framework.

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Allowing Integration Hub extensions.

What is Integration Hub with ServiceNow?

Automation of workflows includes software, services, platforms, and data to install. Then the integration also becomes complex. Integration Hub is on offer with the Service Now platform. This is to simplify the integration process with robust integration solutions.

It further encourages them to concentrate more on business logic. This then drains their energies in the integration process. ServiceNow Integration Hub takes a load off of the development teams. The Integration Center allows development teams to expand service flows. This is to every third party service in the Flow Designer. Then you can generate end-to-end integration. Besides, this results in digital workflows that are hassle-free.

The benefits of Integration Hub from ServiceNow?

Single environments that combine with different platform automation capabilities. This is to construct and simulate business processes and integrations. This is from a single interface for process owners and developers.

It provides spokes for integration with common IT tools. This is with integration capabilities added to Flow Designer.

It is an environment for low-code or no-code integration. With pre-built speech readily accessible, any process owner may implement popular IT resources. This is by using the natural language interface.

You can use integrations using REST, SOAP, Payload Creator, PowerShell, and script. Developers may use reusable spokes.

Spokes can create and release to the Service Now store and ServiceNow Share.

How to Trigger Integration Hub from ServiceNow

Integration Hub is available with a separate subscription. Then requires that you also install Flow Designer. Integration Hub is a Flow Designer extension that allows for 3rd party API integrations. The term refers to packaged integrations, the term “spoke” within Integration Hub uses.

“Action” is a Flow Creator capability that will use it in Integration Hub, too. By identifying inputs and incorporating action steps, the ServiceNow Action Designer environment. This allows users to create and edit actions.

A subscription to Integration Hub adds Payload Builder, REST, PowerShell. Then SOAP steps to the menu of available steps. (Payload Builder allows the development in JSON and XML of name-value pairs.

Integration Hub vs Orchestration

ServiceNow Orchestration is a powerful framework. This is for fast and efficient control of IT and business processes. This is by automating simple and complex tasks on remote services, servers, software. Instead of Integration Hub, there are instances where Orchestration needs. These instances include the following.

In before established Orchestration workflows while altering an existing logic.

Unsupported protocols that are not available in the Flow Designer. Then you may need an integration Hub.

For the target program, an Integration Hub speaker is not available. This is but an Orchestration Activity Pack is available.

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Integration Hub and Exalate ServiceNow: a Fast Comparison

Since there is a wide range of integration scenarios, it would be a good idea to first look for a specific use case. This is from a wider perspective before contrasting Integration Hub and Exalate. We should also understand that Service Now Integration Hub and Exalate. This targets various kinds of organizations and specifications.

Integration Hub:

Companies use it as the key forum for managing IT services to take IT automation to the next level. Integration Hub, along with flow-designer and spokes for different systems. It provides an excellent foundation for such a purpose. So, if a company does not choose Integration Hub, it will most likely be for strategic purposes. This is with that intent in mind.


This is useful for organizations with teams operating on many platforms. There are such as ServiceNow, Jira, Azure DevOps, GitHub. It is a cross-company integration solution. This aims to streamline the communication between teams by synchronizing their tickets. Exalate, because of its autonomy, versatility, and reliability. It is a good candidate for such a function. So if a business is looking for a way to sync Jira problems with incident/change/problem tickets. This is then Exalate is a good solution.

Now that we have gone through the discrepancies between the platforms. We’re going to take you through setting up each one of them. To see how things work in reality, we can then analyze those use cases.

Let’s continue our analysis by looking at both alternatives, beginning with Integration Hub.

What does Integration Hub for ServiceNow do?

Integration Hub allows third-party APIs to execute as part of a flow. This is when there is a particular event in ServiceNow. Without the need to write a script, these integrations. These know as spokes, have efficient actions. The following functions are by Integration Hub.

  • Spokes for incorporation into a range of third-party instruments.
  • Creates customized integration.
  • Automate the management of network servers and software behind a firewall.


When deciding whether to use ServiceNow Integration Hub or Exalate. Then there’s a crucial question. How do they compare? Today we’re going to look in-depth at both systems and see what they have to bring. We will also take you through the complete set-up of both systems. So that you can fully appreciate what they both do as a solution. Finally, for both Integration Hub and Exalate, we’ll cover common use cases.

With teams working on the cloud, ServiceNow is hugely popular. Its Integration Hub solution allows workflows to share it with other resources.

Exalate is a solution for cross-company collaboration. You can aim it at providing reliability, versatility, and autonomy. It has many clients with a high profile, including brands such as Dell, Panasonic, and IBM.


This is all about the comparison and briefing about Exalate and ServiceNow. You can learn more about these integrations through ServiceNow online training.



sindhuja cynixit

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