Overview of ServiceNow ticketing tool

  • Incident
  • Issue Problem (a severe malfunction, a cause behind a number of incidents).
  • Application (something that users want to get from IT support.
  • Modify (a proposal to add, modify or remove something concerning IT services).

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Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store