ServiceNow ITIL and ITSM processes
It’s believed that you grasp the distinction between the words ITSM and ITIL in the IT world. Not everybody uses ITSM and ITIL properly, however; some also use ITSM and ITIL interchangeably, magnifying the frustration of everyone. ITSM stands for IT Service Management in ServiceNow, referring to the practical practice of IT operational services management. By comparison, ITIL is a system of best practices on how to set up the organization’s ITSM.
The differences between ITSM and ITIL are necessary to fully understand. You can make expensive errors and waste valuable resources when you’re hazy about the complexities and distinctions between these two words. That’s because every company needs to make strategic decisions about how its ITSM activity can be set up, optimized, and enhanced. And in the end, when making these decisions, every organization must actively determine how closely to follow ITIL standards. Let’s discuss five main ideas that will help you completely understand the differences between ITSM and ITIL. While you work to keep your ITSM operation running on all cylinders perfectly.
To get in-Depth knowledge on ITSM Tool you can enroll for a live dem0 Servicenow Training.
ITIL is an ITSM system for the ServiceNow
Understanding the relationship between the two is one of the easiest ways to grasp the distinction between ITIL and ITSM. ITIL is a system for the application of ITSM that is used universally. Decades ago, some of the world’s leading ITSM management authorities came together to establish guidelines for the application of ITSM. The product of that effort is ITIL. Over the years, ITIL has been revised routinely. The response is simple: There’s no need to reinvent the wheel if you’re wondering why companies don’t just build their own ServiceNow frameworks. ITIL’s designers have thought about everything, and thousands of companies worldwide have effectively used ITIL.
ITIL is not the only ITSM ServiceNow platform
The most popular and widely agreed ITSM Service Now framework is ITIL. But, by no means, ITIL is the only alternative. Other frameworks can complement ITIL or substitute, in whole or in part, ITIL. COBIT emphasizes governance, audit, and enforcement, for instance. Lean is a perfect addition to ITIL, stressing continuous process enhancement. In providing successful new business features, Agile and DevOps, adopted by developers, will replace components of ITIL. The best entities acknowledge that ITIL is a great basis for ITSM ServiceNow. But they also recognize that in their toolbox, ITIL is not the only tool. To satisfy all their IT-related needs, companies also select different aspects of different ITSM ServiceNow frameworks.
Just portions of ITIL can be used to execute ITSM
It’s not an all-or-nothing proposition to use ITIL to enforce ITSM. Only the elements of ITIL that will be useful to your company can and should be selected. For instance, many organizations initially begin by introducing a handful of ITSM procedures, typically Crisis Management and Change Management. More ITSM capabilities should never be introduced only because you can. First, you want to create a clear business case that justifies how every portion of your ITSM investment can earn a strong return. For any company, ITSM maturity is a multi-year journey. ITIL’s new version, known as ITIL 4. It consists of 34 management activities divided into three key categories: general, service, and technological.
Take your career to new heights of success with servicenow certification.
Due to weak ITIL execution, organizations struggle at ITSM
ITIL is not a method of applying ITSM that is fail-safe. You must commit 100 percent to ITIL, like any ServiceNow system. That means you have to follow the principles of the management of organizational change (OCM). OCM requires gaining upper management buy-in, assisting workers before, during, and after the transition, and handling employee resistance to change. Following ITIL to a T does not result in a good ServiceNow of ITSM automatically. You also need to develop consistency between the process for ServiceNow of ITIL. And the strategic business objectives of your company.
ITIL was not an acronym; the acronym for ITSM
When the word ITIL was coined, the IT Infrastructure Library originally stood for (ITIL). ITIL, however, stopped being known by its longer name in 2013 and is now officially just ITIL. Because of a lack of standardization in the IT profession, ITIL was established. Different IT divisions have been establishing their own IT service management practices. Many of the common words we use today were standardized and popularized through ITIL: Event, Crisis, Shift, Information, and so on. ITSM is, by comparison, an acronym. ITSM stands for Management of Information Technology Services and it refers to how IT services are developed, delivered, and operated by an entity.
As you introduce ITSM, ServiceNow will help you comply with ITIL.
ServiceNow, the leading ITSM platform in the field, was developed using best practices from ITIL. That means you’re immediately injecting ITIL best practices into your operations when you select ServiceNow to introduce ITSM. Most Service Now implementing org’s begin with core ITIL procedures. Such as Crisis Management, Issue Management, and Change Management. Other ITIL processes also adhere to ServiceNow. In addition, ServiceNow has expanded beyond ITSM to include many areas. Such as Project Portfolio Management and Customer Service Management as well.
Examples of the whole process for ITIL
Let’s take an example of BookWorm ltd., a startup that sells books online through its website. In selected cities, the firm plans to introduce a book rental service. This service includes a facility for the distribution and return of leased books to the doorstep. Since its formation, the company has followed the ITIL system and, since this is a new service, it should experience different ITIL phases.
Get hands-on experience on ITSM with expert knowledge through the
ServiceNow course online at Onlineitguru.
Strategy for Services
The idea for a service is first presented to the stakeholders. Discussions will take place at this point on the consumer base, return on investment (ROI), costs, market analysis, rivals, and business model.
Development of Services
The specialists in the related fields prepare the blueprint of the operation. At this point, the technology will be used to provide the customer with various services. Like subscription plans, payment systems, design of the online platform, delivery and return model, and fees are finalized.
Transition in Service
The scope and architecture of the service are already established at this point in time. In the transition to service, the planning to introduce the service begins. The change request is raised for the new service and the respective teams perform tasks. Such as software creation, budgeting, acceptance, acquisitions, inventory management. The service roadmap is finalized and milestone dates for the service to go live are set.
The activity of a service
The service is now in production and all problems (whether one-time or recurring) reported by the consumers, users, or internal team. This is held during the service delivery is monitored and handled by the service operation.
The continual increase in service
The opportunities to improve service are found in this continuous process. Such as the internal IT team proposing a new CMS (content management system) tool for their website. This offers enhanced analytics, easy access, and enhanced functionality.
Final words
The more you understand the difference between ITIL and ITSM, the more you can organize and handle all IT processes in your company more efficiently. As you continue your journey in your company to maximize ITSM, note that outside expertise is only a couple of clicks away. There SNow provides companies who need to better match their ITSM development plan with their strategic business priorities with roadmap auditing services. You can learn more about these concepts through ServiceNow online training.
